Shipping & Delivery Policy

1. Overview

This Shipping & Delivery Policy explains how orders placed through Seed & Bulb are processed, shipped and delivered. By placing an order at seedandbulb.com, you agree to the terms described below.

2. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

3. Estimated Delivery Time

Estimated delivery times vary depending on the destination, shipping method, carrier and customs processing.

• Standard Shipping: approximately 7–15 business days
• Remote Areas: approximately 10–20 business days
• International Orders: delivery time may vary by country

Delivery estimates are provided for reference only and are not guaranteed.

4. Shipping Charges

Shipping fees are calculated based on the destination, order value, package size and available shipping method.

Where applicable, the final shipping charge will be displayed during checkout before payment is completed.

5. Shipping Destinations

We ship to supported countries and regions shown during checkout. Availability may vary depending on carrier restrictions, customs requirements or local regulations.

If your destination is not available during checkout, please contact our customer service team before placing an order.

6. Tracking Information

Once your order has been shipped, tracking information may be sent to the email address provided during checkout.

Tracking updates may take 24–72 hours to appear after the carrier receives the package.

7. Customs, Duties and Taxes

International shipments may be subject to customs duties, import taxes, VAT or other charges imposed by the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the customer and are not included in the product price or shipping charge.

8. Export Restrictions

Some products or destinations may be subject to export, import, transportation or regulatory restrictions.

We reserve the right to decline or cancel orders that cannot legally or reasonably be shipped to the selected destination.

9. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error, please contact us as soon as possible. Once an order has been shipped, we may not be able to modify the delivery address.

10. Failed or Refused Delivery

If a package cannot be delivered due to an incorrect address, refusal of delivery, failure to collect the package or repeated failed delivery attempts, the package may be returned to the sender.

Additional shipping or handling charges may apply if the order needs to be shipped again.

11. Shipping Delays

Delivery may be delayed due to circumstances outside our reasonable control, including:

• Customs inspections or clearance delays
• Public holidays
• Severe weather
• Carrier disruptions
• High seasonal shipping volumes
• Incorrect or incomplete delivery information
• Government or transportation restrictions

We will make reasonable efforts to assist customers with delayed shipments.

12. Lost Packages

If your tracking information has not updated for an extended period or you believe your package has been lost, please contact us.

We may open an investigation with the shipping carrier before providing a replacement or refund.

13. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and product before disposing of any packaging.

Contact our customer service team with your order number and photographs so that we can review the issue.

14. Multiple Shipments

Orders containing multiple products may occasionally be shipped separately. In such cases, you may receive more than one tracking number and packages may arrive on different dates.

15. Ownership and Risk

Responsibility for the shipment transfers in accordance with applicable consumer laws and the delivery terms associated with your order.

16. Returns and Refunds

For information regarding returns, cancellations and refunds, please review our Refund & Cancellation Policy.

17. Changes to This Policy

We may update this Shipping & Delivery Policy from time to time to reflect changes in shipping services, carrier arrangements or legal requirements.

The latest version will always be published on this page.

18. Contact Us

If you have questions regarding shipping, tracking or delivery, please contact us: