Refund & Cancellation Policy

1. Overview

At Seed & Bulb, we want our customers to be satisfied with their purchases. This Refund & Cancellation Policy explains the conditions and procedures for cancelling orders, returning products, requesting exchanges and receiving refunds.

By placing an order through seedandbulb.com, you agree to the terms described in this policy.

2. Order Cancellation

If you wish to cancel an order, please contact our customer service team as soon as possible after placing your order.

Once an order has entered the fulfillment or shipping process, we may no longer be able to cancel it. In this case, you may request a return after receiving the order, subject to the conditions below.

3. Return Period

Eligible products may be returned within 30 days of delivery.

To be eligible for a return, the product must generally be:

• Unused and in its original condition
• Free from damage caused after delivery
• Returned with its original packaging where reasonably possible
• Returned with all included accessories, manuals and components
• Accompanied by proof of purchase or an order number

4. Non-Returnable Items

Certain products may not be eligible for return unless they are defective, damaged or incorrectly supplied.

These may include:

• Personalized or custom-made products
• Products specifically produced to customer specifications
• Products damaged through improper use
• Items that cannot be resold for hygiene or safety reasons
• Products marked as final sale where permitted by applicable law

Nothing in this section limits any mandatory rights you may have under applicable consumer protection laws.

5. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us as soon as reasonably possible.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the packaging where relevant

After reviewing your request, we may provide a replacement, exchange, refund or another appropriate solution depending on the circumstances.

6. Return Shipping Costs

If a return is requested because you changed your mind or no longer require the product, return shipping costs may be the customer's responsibility unless otherwise required by applicable law.

If the return is caused by an incorrect, damaged or defective item supplied by us, we will normally provide an appropriate return solution and may cover reasonable return shipping costs.

7. Return Authorization

Please contact us before returning any product. Our customer service team may provide return instructions and, where applicable, a return address or return authorization.

8. Refund Processing

Once a returned product has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will normally be issued to the original payment method used for the order.

Approved refunds are generally processed within 5–10 business days. Your bank, card issuer or payment provider may require additional time before the refund appears in your account.

9. Shipping Charges

Original shipping charges may not be refundable where the return results from a change of mind, unless otherwise required by applicable law.

Where the entire order is refunded because of our error or a qualifying product defect, applicable shipping charges may also be refunded.

10. Partial Refunds

In certain circumstances, a partial refund may be offered where a returned item shows signs of use, damage, missing components or deterioration that is not caused by a manufacturing defect or delivery issue, where permitted by applicable law.

11. Exchanges

Where available, customers may request an exchange for an eligible item. Product availability cannot be guaranteed.

If the requested replacement is unavailable, we may offer a refund or another suitable solution.

12. Refunds for Lost Packages

If a shipment appears to be lost, please contact us so that we can investigate the shipment with the carrier.

A refund or replacement may be provided after the shipment has been confirmed as lost, depending on the circumstances and carrier investigation.

13. Refused or Undeliverable Packages

If a package is returned to us because of an incorrect address, refusal of delivery, repeated failed delivery attempts or failure to collect the package, additional shipping or handling charges may apply.

14. Payment Disputes

If you have a problem with an order, please contact our customer service team first so that we have an opportunity to resolve the issue.

Submitting a payment dispute does not remove any obligations relating to valid orders, returned products or applicable laws.

15. Consumer Rights

This policy does not limit any statutory or mandatory consumer rights available to you under the laws applicable to your purchase.

16. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time to reflect changes in our business practices, services or legal requirements.

The latest version will always be published on this page.

17. Contact Us

To request a cancellation, return, refund or exchange, please contact our customer service team: